FAQ

FAQ

Q: What types of jewelry does your store offer?

A: Our store specializes in a wide range of jewelry, including earrings, bracelets, necklaces, and hair accessories. We have a variety of styles to choose from, so you're sure to find something that suits your taste.

Q: Are your jewelry pieces made with high-quality materials?

A: Absolutely! We take pride in using only the finest materials to create our jewelry. From precious metals to durable gemstones, each piece is crafted with attention to detail and quality.

Q: Do you offer custom designs?

A: Yes, we do! If you have a specific design in mind, feel free to reach out to us. Our team of skilled designers, including myself, Miky, with three years of experience in e-commerce and a specialization in web design, can work with you to create a unique piece that reflects your personal style.

Q: What is your return policy?

A: We have a 30-day return policy. If you're not completely satisfied with your purchase, you can return it to us within 30 days for a full refund. Please note that the item must be in its original condition and packaging.

Q: How long does it take for an order to be shipped?

A: We strive to ship all orders within 2-3 business days. Once your order has been shipped, you will receive a tracking number via email so you can track its progress.

Q: Do you ship internationally?

A: Yes, we do! We ship worldwide. However, please note that international shipments may be subject to customs fees and additional charges, which are the responsibility of the buyer.

Q: Is it safe to make a purchase on your website?

A: Absolutely! Our website is secure, and we use the latest encryption technology to protect your personal and payment information. We also offer multiple payment options to ensure a smooth and secure transaction.